If you can’t measure it, you can’t manage it!
Your A/C went down at the same time the water heater quit working.
Workers physically went to both locations, identified scope at both locations, identified parts required for both, searched warehouse for parts, ended up going to supply house to get the parts at retail price
By end of second day, both projects were fixed & 14 hours were logged
Only 3.5 hours in actual ‘wrench time’
10.5 hours spent checking inventory, locating suppliers, going to get parts
Facility users without A/C for 8 hours
RUN LIKE A BUSINESS
Both problems repaired in 5 hours due to utilization of the facility administration system
Labor rates were not paid on these projects for the additional nine hours
You discovered all required parts were in house and location identified
Parts previously purchased as part of volume discount purchase
Activities are documented so performance feedback readily available